With the growing number of global users and businesses interacting with customers around the world, the importance of localizing services and support is growing. In this regard, the Zendesk Translation App is a powerful content translation automation tool that allows companies to provide quality support in multiple languages without leaving the popular Zendesk platform.
What is the Zendesk Translation App?
The Zendesk Translation App https://www.translate.com/integrations/zendesk is an integration for the Zendesk platform designed to simplify the process of translating support requests and responses. With the help of this app, companies can automatically translate customer messages and internal responses, significantly speeding up the processing of tickets in different languages. The app is available for use in Zendesk Support and provides flexibility in choosing translation solutions.
How does the Zendesk Translation App work?
The app integrates directly with the Zendesk interface, allowing support agents to easily work with tickets in different languages. As soon as a customer submits a request in another language, Zendesk Translation App automatically recognizes the language and provides the ability to translate the ticket content into the language that the agent is comfortable with.
Translation can be done using several services, including automatic translations via Google Translate or Microsoft Translator. This allows the company to choose the best translation tools depending on the needs of the business. In addition to message translation, the application also supports automatic status updates and responses in several languages.
Benefits of Using Zendesk Translation App
Multilingualism in One Window Zendesk Translation App eliminates the need to work with multiple translation and support platforms by combining all functions in one interface. This greatly simplifies the work of the support service, as employees can communicate with customers in any language without additional effort.
Translation automation One of the main advantages of the application is the automation of message and ticket translation. This reduces the likelihood of errors associated with manual translation and allows for faster processing of customer requests. Response times are reduced, and customer satisfaction levels increase.
Internationalization of Business The application allows businesses to easily expand their services to international markets. Support agents can effectively work with customers without having in-depth knowledge of foreign languages. This helps companies maintain a global presence and improve service quality in international markets.
Reduced Costs Using the Zendesk Translation App allows you to reduce the costs of hiring translators or purchasing specialized translation solutions. Automatic translations allow you to reduce costs while maintaining a high level of customer service.
Setup and Integration
To start using the Zendesk Translation App, you just need to install the application from the Zendesk Marketplace. The setup process includes selecting the desired languages and setting preferences for automatic translation. Users can configure the application so that it automatically translates only certain types of tickets or messages, which helps control the load on the system.
The application also allows you to set up regular updates and monitor the quality of the translation. If more accurate translation is required, the ability to manually edit the automatically translated texts is supported, which provides flexibility and control for users.
Multi-language support
Zendesk Translation App supports many languages, allowing you to effectively serve customers from all over the world. With languages such as English, Spanish, French, German, Portuguese and more, the app helps businesses expand their customer base internationally.
Conclusion
Zendesk Translation App is a convenient and effective tool that helps businesses overcome language barriers and improve customer service. With automatic translations and integration with the popular customer support platform Zendesk, businesses can provide multilingual support, reducing costs and increasing customer satisfaction. This solution is ideal for international companies looking to improve the efficiency of their support team and expand their presence in the global market.
